Privacy Policy - Bailey's Vehicle Hoists

1. What personal information do we collect?

We may collect personal information including:

• Your full name

• Contact details (address, phone number, email)

• Business name (if applicable)

• Payment details

• Details about your site or property (for installations)

• Information about the products and services you purchase

We only collect information that is necessary for us to provide our products and services to you.

2. How do we collect your information?

We collect personal information in several ways, including:

• When you make an enquiry by phone, email, or our website

• When you request a quote or place an order

• When you pay for products or services

• When you interact with us on social media

3. Why do we collect your information?

We collect and use your information to:

• Respond to your enquiries and provide quotes

• Process and deliver orders

• Arrange and complete installations

• Send invoices and receipts

• Communicate with you about your order or our services

• Meet our legal obligations (for example, tax record-keeping)

We may also use your contact details to let you know about new products, special offers, or promotions. You can opt out of marketing communications at any time.

4. How do we store your information?

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access, including:

• Storing records securely (electronically and physically)

• Using reputable service providers (for example, accounting platforms and cloud services)

• Restricting access to your information to authorised personnel only

When information is no longer needed, we securely delete or destroy it.

5. Who do we share your information with?

We may disclose your personal information to:

• Our suppliers and delivery partners to fulfil your order

• Our accountant or financial systems (e.g., Hnry) for invoicing and tax compliance

• IT service providers who help us manage our systems

• Other parties if required by law (for example, regulators or courts)

We do not sell your personal information to third parties.

6. Access and correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or out of date. To do so, please contact us (details below).

7. Cookies and website usage

Our website may use cookies to improve your experience. Cookies are small files stored on your device. You can disable cookies in your browser settings if you prefer.

8. Contact us

If you have any questions about this Privacy Policy or wish to make a complaint, please contact us:

Bailey’s Vehicle Hoists
📞 0438 895 123
📧 aaron@baileysvehiclehoists.com.au

We will respond to your enquiry promptly.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.